Wednesday, January 14, 2015

3, 2, 1 - ACTION!

It’s that time of year again. You know - the time of year where we all resolve to change our lives for the better by setting goals that we just know we’ll be able to reach this year, even if we were unable to reach them the year before. It’s particularly interesting to me that there are millions of people out there, all with different backgrounds and life stories, yet the goals we all make at the beginning of the year are strangely similar. According to a survey done last January by the University of Scranton, the top three New Years Resolutions for 2014 were:

1. Lose Weight
2. Get Organized
3. Spend Less, Save More

Sound familiar? 

When it comes to email marketing, the stretch from our personal resolutions to our marketing resolutions isn’t as far as it would seem. While email marketing may not help you stop smoking or fall in love (also common resolutions), good practices may leave you with extra time and money to do both! A slight tweak in the above list will give any email marketer a giant leap toward a healthy and happy business year.


Now is a good time to go through your subscriber list. Look for any subscribers who aren’t opening or clicking emails. Also look for email addresses with glaring errors ([email protected], for example). Removing names might seem to go against everything your gut tells you about growing your email list, but continually sending emails to uninterested subscribers could run the potential risk of your email being reported as spam, which could cause big problems with your deliverability rates in the future. So, cut the fat!


Email Contact's online calendar allows you to easily share your company's upcoming classes, meetings, and other important events. You can quickly and effortlessly add activities to your calendar at any time as well as customize its appearance with personalized colors. You can also provide instant access to subscribers and visitors alike by adding a link to your website and in your emails.


According to the Direct Marketing Association, email marketing has an ROI (Return on Investment) of nearly 4300%. Harvard Business Review tells us that direct mail marketing, on average, costs 100 times more than email marketing. Done correctly, email marketing can allow a business owner to spend less on marketing and to invest more back into the business, resulting in a quicker growth rate.

As with personal resolutions, business resolutions are only as good as the action plan. There’s no time like the present to sit down, set some goals and then get to work.

Wednesday, December 10, 2014

Last Minute Holiday Email Marketing

We have all done it -- waited til the last minute to pick up those few remaining gifts. According to the National Retail Federation, over 50 percent of holiday shoppers have not finished their shopping a week before Christmas. This makes the last few weeks before the holidays a whirlwind of last-minute shopping.

Make sure that you don’t miss out on these last minute shoppers. – instead, reach out to them in an effort to increase holiday sales. To take advantage of this last-minute, holiday frenzy, try some of these smart and simple emailing tactics:

  • Increase correspondence
  • If there is ever a time to increase email frequency, it is the last two to three weeks before Christmas. It's the one time of the year when too many is better than too few. Make sure you send reminders about last-minute deals, shipping deadlines, and other important events.

    Since most of you are probably just as busy as your customers, increasing your email correspondence may sound overwhelming. However, you can prepare your emails beforehand and then set a date and time for your email newsletter to be sent out with Email Contact's scheduling feature.
  • Offer gift cards
  • Gift cards are the ultimate "last minute gift". They make it easy for "late" or "lazy" shoppers to finish buying gifts. To make it even more simple, offer gift cards online so buyers don't even have to leave the comfort of their home to finish shopping.

  • Communicate urgency
  • During the holiday season, there is a lot of activity going on and it is easy to forget things. It's important to remind shoppers that time is running out to get their holiday shopping done. Remind them about important deadlines such as the last day for guaranteed delivery, final days for certain deals
  • Promote speedy delivery
  • If it is possible, offer faster delivery options as time runs out. Examples include: "Buy online, pick up in store", "Discounted or free overnight/expedited shipping". If their delivery will not arrive by December 25th, offer to send an e-gift announcement explaining that it will arrive sometime after Christmas.
  • Suggest last-minute gift ideas
  • Offering easy and affordable last-minute gift ideas is a great way to increase your sales as the Christmas season draws to a close. Give your subscribers suggestions about how to use your products as great holiday gifts. For example, make lists of products that are perfect for a husband, sister, child, etc. or point out specific products that can be combined to create the perfect present.

Tuesday, November 4, 2014

Increase your CTR

You’ve mastered the art of the perfect subject line, figured out how to prevent the junk filter from snatching up your email, and gathered an email list that loves to open your emails. Now how do you get them to click through to drive traffic to your website?

Increasing your click-through rate is as easy as C. T. R.

Create Curiosity
We all have a curious side. Capitalize on that with copy that will entice the reader to click a link in order to satisfy their curiosity. This sample from the popular blog “How Does She?” is a perfect example:

What could #15 be? The only way to find out is to…you guessed it…CLICK THROUGH!

Lists are a great way to give your reader a lot of information in short period of time, while providing the perfect avenue for a truly click-worthy teaser.

Tell them to click
Remember that this isn’t a webpage. Links hidden in pictures or subtext will most likely be ignored. You have very limited time and space in which to grab the reader’s attention, so be bold!
Notice that this ad used the words “Go HERE” instead of “Click HERE”. This was a very deliberate attempt to avoid the spam filter. Too many links and over usage of the word “click” are common triggers and will be sorted into a junk folder.

Another fantastic example is this one, from The Recipe Critic. The link to the recipe could easily have been hidden in the picture or linked to the title. Instead, it was clearly stated – Recipe Here.
Request a Response
Engaging the reader and making him feel a part of the conversation can go a long way toward getting him to click through your email. Ask a question. Post a survey. Hold a contest for the most creative response. Make him feel needed. Since the reader will have to click a link to your webpage in order to respond, this is an effective way of directing him to any other information you would like him to notice. Make good use of that landing page!

Just a few simple steps should make a dramatic difference in your CTR. Give them a try!

Thursday, October 2, 2014

Temper the Email Storm

Today is one of those days where it just seems like a good idea to curl up in a comfortable chair and read a book and never get up. It’s been raining for days. Not just a drizzly, misty kind of rain, but the kind of downpour that keeps everyone inside. Parking lots have transformed into ponds and roads into rivers. It would take something of near life-or-death importance to make me venture out the front door. Everything short of that will have to wait for another, less monsoonal day.

Since it’s quiet, and I’m obviously not going anywhere, I thought I’d take a little bit of time to do some inbox maintenance.  Would you believe that I have over 13,000 unread emails? I KNOW! It surprised me, too. Because I use a Gmail account, my incoming email is sorted into three categories – Primary, Social, and Promotions – before I even turn on my computer. Somehow, Google knows which emails I am interested in opening and which ones I’d rather save for later. As a busy mom, I’m delighted by the time-saving efficiency of this process. As an email marketer, however, I’m terrified. In my Promotions tab alone, there are 10,935 emails that didn’t make Primary folder cut. That’s 10,395 missed advertising opportunities. 10,395 wasted marketing moments (assuming it only took a moment to create each of those marketing emails). Like I said, terrifying. As in straight-out-of-a-horror-flick scary.
How did this happen? I’m sure that at first, as the emails trickled in, I told myself that I would eventually take a look at them. Then came soccer practice and meetings and dinner prep, and soon the trickle turned into a downpour – until I became so overwhelmed that the only way to remedy the problem was to wipe the slate clean. 10,395 pieces of virtual trash.

So how can you, as fellow email marketers, ensure that your email campaigns don’t suffer the same fate? Here are a few tips to help you sort it out – before Gmail does:

First, consider sending a plea to your readership, asking them to manually change the settings so that anything from you will automatically land in the Primary folder. This will only work, however, if they’re already opening your messages.

Keep links to a minimum. It seems that Google knows that most friendly emails contain one link or less. Take the following email, for example:

Since I purposely signed up to be included on this email list, it surprised me that it would have been sorted into the Promotions tab. One of the triggers seems to be the numerous links included in the body of the email. There’s a link to different USU departments. There’s a link to buy tickets. There’s a link to the Scholarship Fund. Perhaps it would have made the Primary inbox cut had it contained only one link to a webpage from which all of the other links could be accessed.

The pictures could also be problematic. Google is adept at spotting pictures used in headers or in signature lines. The filter can usually tell, just by the type of pictures used, whether it is a personal or advertorial email.

Keep the body of the email very simple and straightforward, while directing the recipient to a link from which all other information can be accessed. Make sure you do include something that will catch his or her eye, or the link won’t get clicked.

Experiment! Use one or a combination of some or all of these tips to see if your open rate improves. Request feedback from your customer base, and use their input to make necessary changes.

Just like the dreary, rainy weather I’ve been experiencing these past few days, a deluge of emails hits the inbox of every one of your customers on a daily basis. Google’s Gmail filters act as an umbrella, protecting its subscribers from unwanted junk mail. Unfortunately, sometimes legitimate mail gets caught up in the rainstorm and sorted incorrectly. With a little bit of work, you can make sure to put your newsletter and promotional emails right up front where they belong.

Tuesday, September 2, 2014

The (Ice) Bucket List

Chances are, unless you’ve been stranded on a deserted island without any contact from the outside world for the past 30 days, you or someone you know has likely participated in one of the most successful marketing campaigns in the history of, well, EVER.

In the fiscal year ending July 31, 2013, the ALS Association received just over $19 million in donations.  Between July 29 and August 29 of this year, nearly 750,000 new donors gave more than $100 million. The reported average donation was $46, with some donors contributing as much as $100,000. To what can this astronomical increase be attributed? A bucket of ice water.

The actual origin of the ALSA Ice Bucket Challenge is a little fuzzy. Some say that a minor-league golfer from Florida might have been the first to dedicate his ice bucket shenanigans to the ALSA and others contend that it was actually a former Boston College baseball player who has ALS himself who really set the viral craze in motion. Whichever is true, one thing is beyond contention – it worked.

Much can be learned from the success of a marketing campaign that shows no signs of slowing down anytime soon. Here are a few cubes of icy wisdom that can apply to nearly any business model:


People love passion, and passion is difficult to fabricate. Customers (or potential customers) will be able to feel your love for the product or service you are offering if you put your all into it. If you really have passion for what you do, people can’t help but be drawn in. Put aside, for a moment, the drudgery of day-to-day operations and focus on what made you want to start in the first place.


One of the reasons the Ice Bucket Challenge took off so quickly is that there was a stated deadline. Participants were instructed to complete the challenge within 24 hours. This same method can be employed in every marketing campaign. Make your customers feel as though they will miss out on something special or important if they delay in responding, whether that be rushing into your storefront or responding via email to a limited time offer.


A container. Some ice. Some water. Less than 30 seconds. Things that nearly everyone on the planet has immediate access to. The simplicity of the challenge is astounding. People are busy, and people are distracted. Overcomplicating your marketing campaign will have the opposite effect that you desire. Whatever it is that you’re doing, make it easy on the customer and consume as little of their precious time as possible.  Emails should be short and to the point. Signage must make all pertinent information visible at a glance. Simple.


According to Search Engine Journal, 93% of marketers use social media for business. Are you one of them? If not, you may be missing out on the 72% of internet users with social media accounts. There are over one billion users on Facebook alone, not to mention Twitter, Google+, Pinterest and Instagram. Tap into this wellspring of potential subscribers now!

Perhaps the biggest lesson from the ALSA Ice Bucket Challenge is that anything is possible. The sky’s the limit! An obscure disease and a little known foundation were thrust into the limelight through a simple and profoundly effective campaign. Who’s to say that the same thing can’t happen to your business?

Thursday, July 31, 2014

Super Subjects

Everyone dreams about being a superhero at one point in their life. Ok, maybe not everyone, but stay with me for a minute. The ability to fly or see through walls or save the neighborhood with a single wave of a spandex-covered arm has always been appealing to me.

As a business owner, you don your superhero costume every day in the hope that you will be able to attract loyal customers and watch your business grow in leaps and bounds. If a solid business plan is your base (the spandex jumpsuit, if you will), a well thought-out email marketing campaign is your cape – enabling your Super Business to get off the ground and soar.

Nearly all superheroes, however, have a weakness; Superman had his Kryptonite, Daredevil his background noise, Green Lantern the color yellow, Batman his mortality. They were rendered powerless when these weaknesses were exposed, transforming them from extraordinary to ordinary faster than a speeding bullet.

So, what is the Kryptonite to your email marketing campaign? It’s that thing that can make any over-worked, ultra-busy, time-deprived person feel so overwhelmed they want to curl up on the couch with a decorative pillow over their face: clutter.  More specifically, inbox clutter. With literally hundreds of emails hitting the inboxes of your clientele every single day, it’s hard to know how to make your emails leap tall buildings in a single bound to stand above the rest.  Here are a few totally made up and cheesy superheroes to the rescue:

Demographics Girl

What are your customers interested in?
What are their needs?
What is a challenge facing them, and how can you help?

Knowing the answers to these questions can make the difference in your email being trashed or clicked through.

For example, “7 Time-Saving Tips for Scrapbookers” hits on two important points.  First, it’s obviously targeting a specific demographic, making it less likely to be deleted than a more generic subject line.  Second, it addresses a challenge area – saving time.

The Personalizer

Everybody wants to feel wanted.  It’s human nature!  Make your contacts feel as though you are speaking directly to them for best click-through results.

Email Contact gives you the power to personalize your subject line in a variety of ways.  By adding one of three variables, you can make the email as personal as you wish:


For example: Hi %firstname%, this is Heather from Email Contact.

Using the variable above will fill in the name of the person related to the email address. If the person's name is not available, it will fill in a default name of your choice (i.e. Friend, Customer). Just add the default name in the settings of your Email Contact account.

Perhaps your style (or the style of your demographic) is a little less formal.  Using the pronoun “you” in the subject line will also get great results:

“Our sale starts in just a few hours. Will we be seeing you?”
Or how about “What can YOU do with Email Contact?”

Captain Obvious

Be clear and concise in your subject line.  Make sure the intent of the email is obvious, and try not to embellish or stretch the truth.  Earning the trust of your customers is imperative.  If there’s an offer or contest or invitation in the body of the message, be sure to state it in the subject.

The Count

Use numbers to draw attention and make your email stand out.  The goal is to shake up the text a little bit so that when your customer is doing an initial scan of their inbox, their eyes pause on yours.

“48 Hour Sale”
“10 Ways to Increase Your ‘Likes’”


It’s an old marketing trick, but it works.  Create a sense of urgency to get that email clicked through!

“Last day to save big!”
“Scrapbooking Class TONIGHT”

Make the reader feel as if they will be missing out if they don’t open the email right away.

Up, Up, and AWAY! 

Start using these tips in your next email blast.  You might need to experiment with a combination of Super Subjects to see what works for your customers.  Check your click-through rates often and see if you discover a pattern.  Suit up, Superfriend!  You’re on your way!

Wednesday, July 2, 2014

Are You Over-Thinking It?

What if someone told you there was a no cost, low-maintenance, pressure-free way to gather customer information to be used in your marketing campaigns? What if the only tool you needed is most likely collecting dust on an office shelf? Sound too good to be true? It’s not. 

Oftentimes, as business owners, we look toward the latest in technological applications to build our customer base. We scour the internet for tips on increasing our social media presence. Sometimes, though, simplicity can be a refreshing and welcome change to both the business owner and the customer.

You might be surprised to hear that this simple and free marketing tool is a clipboard. A clipboard! That small, flat piece of wood or plastic with a metal clip just might be the missing link between you and your customers. While the clipboard itself may be unassuming and even boring, the way it is used can mean the difference in whether your business adds to its customer base or not.

The Content

What you decide to put on your clipboard should be dictated by your customer demographic. Think about the people who enter your store, and ask yourself the following questions:

• What brings my customers into the store? (Discounts? Quality of product regardless of price? Promotions?)
• How do my customers like to be contacted?
• How will they be benefited by giving me their contact information?

After you’ve answered these questions, decide how you will entice your customers to leave their info. If your customer base is mostly drawn to the store by discounts, offer an email coupon to those who leave their email address. If discounts aren’t important to your customers, offer something that does matter to them – perhaps early notice of new product arrival. Some customers love a good party! Offer after-hours shopping invites to those who are willing to add their names to your clipboard.

Whatever you decide, be upfront about what lists you will add them to. If they’re going to receive a newsletter, let them know how often. Their ability to trust you as the owner of a business they frequent is of the utmost importance.

The Placement

After format, placement is the most important step in introducing the clipboard to your business. It needs to be in a conspicuous area, but not so obtrusive that it’s annoying. For example, a clipboard next to the register may be convenient – unless it takes up so much counter space that it just gets in the way. In this case, placing the clipboard next to the exit may make more sense. If your business has a dressing room area, a thoughtfully placed clipboard can be very productive.

Experiment with placement, moving the clipboard around the store until you find an area that seems natural and convenient for your customers. You will find that this simple tool can be a very effective way to gather new customers for your email newsletter.