Thursday, July 31, 2014

Super Subjects

Everyone dreams about being a superhero at one point in their life. Ok, maybe not everyone, but stay with me for a minute. The ability to fly or see through walls or save the neighborhood with a single wave of a spandex-covered arm has always been appealing to me.

As a business owner, you don your superhero costume every day in the hope that you will be able to attract loyal customers and watch your business grow in leaps and bounds. If a solid business plan is your base (the spandex jumpsuit, if you will), a well thought-out email marketing campaign is your cape – enabling your Super Business to get off the ground and soar.

Nearly all superheroes, however, have a weakness; Superman had his Kryptonite, Daredevil his background noise, Green Lantern the color yellow, Batman his mortality. They were rendered powerless when these weaknesses were exposed, transforming them from extraordinary to ordinary faster than a speeding bullet.

So, what is the Kryptonite to your email marketing campaign? It’s that thing that can make any over-worked, ultra-busy, time-deprived person feel so overwhelmed they want to curl up on the couch with a decorative pillow over their face: clutter.  More specifically, inbox clutter. With literally hundreds of emails hitting the inboxes of your clientele every single day, it’s hard to know how to make your emails leap tall buildings in a single bound to stand above the rest.  Here are a few totally made up and cheesy superheroes to the rescue:

Demographics Girl

What are your customers interested in?
What are their needs?
What is a challenge facing them, and how can you help?

Knowing the answers to these questions can make the difference in your email being trashed or clicked through.

For example, “7 Time-Saving Tips for Scrapbookers” hits on two important points.  First, it’s obviously targeting a specific demographic, making it less likely to be deleted than a more generic subject line.  Second, it addresses a challenge area – saving time.

The Personalizer

Everybody wants to feel wanted.  It’s human nature!  Make your contacts feel as though you are speaking directly to them for best click-through results.

Email Contact gives you the power to personalize your subject line in a variety of ways.  By adding one of three variables, you can make the email as personal as you wish:


For example: Hi %firstname%, this is Heather from Email Contact.

Using the variable above will fill in the name of the person related to the email address. If the person's name is not available, it will fill in a default name of your choice (i.e. Friend, Customer). Just add the default name in the settings of your Email Contact account.

Perhaps your style (or the style of your demographic) is a little less formal.  Using the pronoun “you” in the subject line will also get great results:

“Our sale starts in just a few hours. Will we be seeing you?”
Or how about “What can YOU do with Email Contact?”

Captain Obvious

Be clear and concise in your subject line.  Make sure the intent of the email is obvious, and try not to embellish or stretch the truth.  Earning the trust of your customers is imperative.  If there’s an offer or contest or invitation in the body of the message, be sure to state it in the subject.

The Count

Use numbers to draw attention and make your email stand out.  The goal is to shake up the text a little bit so that when your customer is doing an initial scan of their inbox, their eyes pause on yours.

“48 Hour Sale”
“10 Ways to Increase Your ‘Likes’”


It’s an old marketing trick, but it works.  Create a sense of urgency to get that email clicked through!

“Last day to save big!”
“Scrapbooking Class TONIGHT”

Make the reader feel as if they will be missing out if they don’t open the email right away.

Up, Up, and AWAY! 

Start using these tips in your next email blast.  You might need to experiment with a combination of Super Subjects to see what works for your customers.  Check your click-through rates often and see if you discover a pattern.  Suit up, Superfriend!  You’re on your way!

Wednesday, July 2, 2014

Are You Over-Thinking It?

What if someone told you there was a no cost, low-maintenance, pressure-free way to gather customer information to be used in your marketing campaigns? What if the only tool you needed is most likely collecting dust on an office shelf? Sound too good to be true? It’s not. 

Oftentimes, as business owners, we look toward the latest in technological applications to build our customer base. We scour the internet for tips on increasing our social media presence. Sometimes, though, simplicity can be a refreshing and welcome change to both the business owner and the customer.

You might be surprised to hear that this simple and free marketing tool is a clipboard. A clipboard! That small, flat piece of wood or plastic with a metal clip just might be the missing link between you and your customers. While the clipboard itself may be unassuming and even boring, the way it is used can mean the difference in whether your business adds to its customer base or not.

The Content

What you decide to put on your clipboard should be dictated by your customer demographic. Think about the people who enter your store, and ask yourself the following questions:

• What brings my customers into the store? (Discounts? Quality of product regardless of price? Promotions?)
• How do my customers like to be contacted?
• How will they be benefited by giving me their contact information?

After you’ve answered these questions, decide how you will entice your customers to leave their info. If your customer base is mostly drawn to the store by discounts, offer an email coupon to those who leave their email address. If discounts aren’t important to your customers, offer something that does matter to them – perhaps early notice of new product arrival. Some customers love a good party! Offer after-hours shopping invites to those who are willing to add their names to your clipboard.

Whatever you decide, be upfront about what lists you will add them to. If they’re going to receive a newsletter, let them know how often. Their ability to trust you as the owner of a business they frequent is of the utmost importance.

The Placement

After format, placement is the most important step in introducing the clipboard to your business. It needs to be in a conspicuous area, but not so obtrusive that it’s annoying. For example, a clipboard next to the register may be convenient – unless it takes up so much counter space that it just gets in the way. In this case, placing the clipboard next to the exit may make more sense. If your business has a dressing room area, a thoughtfully placed clipboard can be very productive.

Experiment with placement, moving the clipboard around the store until you find an area that seems natural and convenient for your customers. You will find that this simple tool can be a very effective way to gather new customers for your email newsletter.

Monday, March 17, 2014

4 Ways to Increase Click-Throughs

Your emails are only valuable if your subscribers eventually click through, either to engage with you or buy from you. That means the links in your emails have a very big job to do. Here are 4 things you can do to make your links more click-worthy.
1. Use the optimal number of links.
Too many links in an email feels pushy, while too few can reduce clicks by not reminding the subscriber what they should do next. The optimal number of links will vary depending on the content and length of the email and your unique subscriber base, but a good rule of thumb is 2 or 3 links per email.
2. Make the links look good.
How you format the links in an email can have a big effect on click-throughs. Raw URLs, especially if they’re long and full of numbers and symbols, are hard to read and don’t inspire confidence. They may be necessary in some instances so your subscribers can copy and paste the URL into their browser, but more often than not, a cleaned-up link will outperform a raw URL.
A couple ways to make your links attractive include:

  • shorten the URL with a service like Tinyurl or (i.e.,
  • create a short redirect URL on your own or with a plugin like Pretty Link (i.e., could redirect to the GoToWebinar sign-up form)
  • make the links underlined and colored so they catch the eye
  • put links on their own lines between paragraphs so they stand out
3. Put links in the best places to attract clicks.
Generally, you want one link near the beginning of the email, so really interested subscribers hooked by your subject line can go straight to the next step. Another link in the middle of the email makes it easy for subscribers who want a little more information before they click. And a link at the end of the email catches more clicks from readers who prefer to read everything before deciding.
Of course, where you put links depends on knowing where the best places are. If you use link services like or Pretty Link, you can track which links get the most clicks, so you’ll know exactly where to put them in your next email.
4. Give subscribers a reason to click.
Finally, make sure your subscribers have a reason to click through. Sometimes the reason is obvious, like a coupon or special offer. Other times might require a little creativity, such as when you want them to fill out a survey or read your latest blog post. Make sure they know exactly what they’ll get when they click.
For the survey example, you might say that it’s simply a short questionnaire that will only take 2 minutes and lead to a better product or experience in the future. These reasons to click build your relationship with the subscriber, make them feel good for helping you, and increase their confidence and trust in you since you value their opinions and want to improve your offering.

Friday, February 21, 2014

Boost Open Rates

If your open rates aren’t as high as you’d like them to be, the “from” information of your emails might be part of the problem. If subscribers don’t recognize you, why should they open that email.

Fortunately, the trick to solving this dilemma is pretty easy. Here are 3 ways to help your subscribers recognize your emails and increase open rates.

1. Choose an easily recognizable “from name.”
This is the first thing subscribers look at when they’re not sure if they should open that email or not, so choosing the right “from name” is critical. Ask yourself:

How do people most quickly and easily recognize my business or organization?

If you serve individual clients, they probably know you best by your name. If you have a lot of customers, they might know you better by the name of your brand or store. You can even combine the two names (i.e. Jason at Email Contact) to take advantage of how they know you and build more personal relationships at the same time.

2. Use a confidence-building “from email address.”
Branded email addresses build confidence and should be easy to recongize, both of which increase open rates. Using a branded email address is especially important if you opt to use your own name as the from name, because if subscribers don’t recognize just your name, they’ll look at the from email address to figure out who you are.

The from email address should also give them a clue as to the email’s contents, like these examples:

Generic from email addresses like or do not build confidence or give people a reason to open your emails. In fact, a “no-reply” email address can look spammy.

3. Consider a branded subject line.
It can be helpful to include your brand name in the subject line to make sure subscribers recognize you. Many times branded subject lines outperform unbranded ones, so it’s worth testing. Small changes like this can make a big difference.

You can include your brand in the subject line either by writing it out or tacking it on at the beginning or end, like this:
  • Spring Sale at Mary’s Crafts!
  • Spring Sale: Coupons Inside! [Mary’s Crafts]

Thursday, February 6, 2014

Thursday, January 23, 2014

It's All About The Image

Here's the recording of the live presentation given earlier today. This presentation covers all the different ways you can display images within your email newsletter.

Friday, December 13, 2013

How to Boost Open Rates of Your Holiday Emails

During the winter holiday season, your customers’ inboxes are inundated with promotions and special deals on top of regular newsletters and holiday correspondence. That means you have to work extra hard for your emails to stand out from the competition this time of year. Here are some ways to keep your open rates high amid the flurry of holiday email marketing.

Offer an incentive or benefit in the subject line.
Depending on your organization and email marketing goals, the incentive to open the email could be just about anything from a free download to a coupon. Even exclusive or super useful information can be a great incentive if you craft your subject line just right.

With so many other emails offering holiday deals and promotions, finding a good incentive besides coupons and sales can be tough--which is why the right benefit can boost open rates by a large percentage. To make this work, you have to really understand your subscribers and constantly test to find what works.

Use the right “from” name and address.
If subscribers don’t recognize the “from name” or don’t remember subscribing, they’re not going to open your emails. Make sure your “from name” is properly branded and easily recognizable. This means using your organization name as part of the “from name,” as in “Support at Email Contact” or “Jason Holladay @ Email Contact.”

Also use the most appropriate “from email address” for the type of communication you’re sending, such as support@yourdomain or returns@yourdomain.

Research and avoid using spam words.
It can be helpful to know common spam filter phrases and avoid using them, especially in subject lines, so your emails aren’t blocked by spam filters. While there are some high-offense spam words that will trigger spam filters, many words or phrases can be once or twice without negative consequences. But they can add up fast if you’re not careful, so it pays to know what kinds of words and phrases will trigger spam filters.

The best way to do this is to simply focus on providing great value to your subscribers. Always test your emails before sending to your list to see if any words are flagged as spam, then adjust accordingly.

Occasionally use power words in your subject lines.
The opposite of spam words, power phrases get subscribers’ attention and make them want to open the email. According to a study conducted by the Psychology Department at Yale University, there are 10 power words that, when used strategically in subject lines, can boost email open rates by up to 5%. Those 10 words are:

10. New
9. Save
8. Safe/Safety
7. Proven
6. Love
5. Discover
4. Guarantee
3. Health
2. Results
1. You

Personalize with the recipient’s name and words like “you” and “your.”
This creates the illusion of a personal conversation instead of mass broadcast from a faceless company, and it helps you answer the subscriber’s question, “What’s in it for me?” Personalizing also helps make your emails more useful and valuable, building trust so recipients are more likely to open your future emails.